Ema Savahl Return Policy for Couture Items

At Ema Savahl, we pride ourselves on the uniqueness and exceptional quality of our dresses. Here's a detailed overview of our return policy, reflecting the distinctive nature of our products:


  •  Unique Handcrafted Quality: Each dress is hand-painted and hand-molded to order, using our proprietary paint. This meticulous process ensures that no two pieces are exactly the same.
  • Individual Character of Each Piece: The handcrafted nature of our dresses means that they may exhibit small imperfections in the paint. These are not flaws but rather a hallmark of their unique character, making each piece distinctively yours.
  • Return Policy: While we hope you are completely satisfied with your Ema Savahl dress, we understand that sometimes a return may be necessary. Please note that a stocking fee of 20% will be charged for any returns. This fee is part of our policy to accommodate the specialized production process and the unique nature of our products.
  • Alterations: Understanding the importance of a perfect fit, we offer two complimentary alterations for any dress purchased. This service is designed to ensure your dress fits you just right.
  • Process for Returns and Alterations: If you wish to return a dress or request alterations, please contact our customer service team. They will guide you through the process and provide all necessary details to ensure a smooth experience. Info@emasavahl.com
We encourage our customers to consider the unique nature and handcrafted quality of our dresses when making a purchase, keeping in mind that each piece is a work of art in its own right.